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with
The Coach
Connection (TCC)
Actually REALIZE your career
and personal dreams
(by connecting with your ideally matched TCC executive coach)
Over
96.5% of TCC’s 1,400 clients (from 15 countries) already
achieved their amazing goals
(TCC is very proud of the exceptional success rate of our clients.)
TCC was created
and exists to assist our selected clients to attain their life and
career improving goals .
•Gain clarity in your vision
•Become the leader your always wanted to be
•Develop a winning team to assist you to achieve your vision
•Set and achieve proactive, powerful
goals rather than just reacting to life!
•Travel through the minefields of the executive world with confidence
and results
•Breakout of self-defeating behaviors!
•Gain a true supportive (totally loyal) partner to assure that you
achieve executive greatness!
•UNLEASH THE POWERS WITHIN YOU, to accomplish more than you ever
thought possible!
(You will be the King or Queen, because
you will be the center of attention of your executive coach)
Executive coaching converts dreams into
reality. Hundreds of thousands of people have used a executive coach to
accomplish their spectacular coachable goals. TCC provides the one stop
guaranteed connection to excellent executive coaching to assure that you achieve
your dreams, on Your Terms!
(Find out for yourself!)
Call TCC and enjoy our Free, no obligation, no sales, relaxed, and informative
Consultation
800-887-7214 (Toll free US & Canada) 239-415-1777
(direct) coachconnection (Skype)
Discover TCC's
Executive Coaching Services AND The
Four Keys to achieving success through executive coaching
(Experience executive coaching under optimum conditions for you at
No Risk to You with NO Binding Contract)
(At rates much lower than you would expect for such superior quality
and results)
Discover why TCC's 133 Member Executive
Coaches
are considered the best in the English speaking world.
(They were rigorously screened from over 1,800 who applied to be good
enough to meet our
Guarantee to you.)
Read all about executive coaching and all aspects
of engaging a executive coach by reading this web site.
TCC's
Web Site chosen as one of the Best on the Internet
Attend a FREE teleclass entitled:Is
Engaging a Executive Coach Right for Me?
(To hear about executive coaching in an anonymous group setting. All questions
answered)
Attend a teleclass entitled:Is
Becoming a Executive Coach Right for Me? Cost $69
(To discover the truth about what it takes to become a successful executive
coach, with no add on's or sales pitch)
Enjoy our special
executive coaching blog containing frequent tidbits, insider secrets,
true-life stories, and explanations about the executive coaching process, to
include reader questions, answers and feedback. The Coach
Connection Blog was judged as the top-rated coaching blog by a
panel of experts working in conjunction with Peer Resources (See
Peer Bulletin No. 154 (July 1, 2007) ISSN: 1488-6774). Judges described
this blog as "tackling difficult and controversial topics, providing
a wide-ranging and creative focus on coaching, and sharing practical advice
to strengthen coaching practice."
Enjoy our Executive
Coaching Archived Newsletters entitled "Connecting For Results."
(Over 31 newsletters about life coaching and related topics since 2002)
Special
Working Mothers executive coaching and business coaching section
(Working mothers get special treatment and recognition to assist you
with your unique goals and conditions)
Media
Section
(We provide special information to our media friends)
Discover
and use your inner passions, desires, strengths and talents to reach higher
levels in your professional and personal lives.
How will you achieve Executive Greatness?
Through having your own individually matched executive coach. Your executive
coach will
be your own personal confidential partner to provide you the competitive
advantage to succeed in the corporate world and in your personal life
at the same time. You will realize your
full potential with much less effort and stress, by focusing on what goals
are really important to you and then actually achieving them.
How will your executive coach provide such a
Competitive Advantage?
You will have a very confidential trusted (equal)
partner who is totally committed to your success. You will have ultimate
control over the RESULTS you achieve through coaching, Your very
loyal executive coach will make sure you achieve the RESULTS you
wanted, and you will receive all of the credit and rewards for doing so.
One 47 year old lady executive was put in
charge of an under performing department of a major corporation and inherited
a group of disgruntled employees. She knew that the employees had to be
brought together to work as a team to increase the department success,
but was unsure how she was going to be the person to lead them. She also
knew that she was being watched, not only by the skeptical employees,
but also bath CEO, and she could count on little, if any, support from
elsewhere in the company.
She engaged her ideal executive coach from The Coach Connection. They
worked as a partnership to uncover her hidden leadership capabilities
and focused on the real goals at hand. She and her coach unleashed her
energy and exceptional insight into people to develop her own special
way to turn the department around. She focused on connecting with each
of the employees. She discovered how to encourage the employees to take
ownership in solutions.
She constantly used her leadership coach as her secret
weapon to overcome her own self imposed
obstacles that had prevented previous successes, so that she had the confidence
and insight to bring here team together in a very short time. After only
9 months the department was purring along so well, that she asked the
CEO "what's next?" Their answer was to offer her several promotion
opportunities.
Read other TCC success stories. .......AND
.......Visit
our special client bragging page to meet and contact TCC clients
"Problems cannot be solved by
the mind that created them"
Paraphrased
Albert Einstein
You will accomplish your life goals! Overof TCC's clients achieved, at least,
their initia coachable
goals (and frequently achieved additional goals), versus approximately
38% elsewhere. You can too!
This success rate is no fluke. It is by
design, and by continued practice! There are four reasons you will
be successful at achieving your “Coachable
Goals.”
1. TCC makes sure all
Four of the Key Conditions to succeed through Executive Coaching are
met FOR YOU. We enter a true partnership for you to succeed.
We discover together if you bring the first two key conditions to the
partnership. If you do, then we at TCC will Guarantee you that
other two of the Key Conditions are me FOR YOU,or you can ask for and
get your money back, through our Initial
Period Money-Back Guarantee.
What are the Four Key Conditions for
you to reap the most rewards from executive coaching?
(and how does our partnership guarantee that all four conditions
are met to suit you)
1. You have at least one coachable goal that is best achieved through
executive coaching
(We discover this during our consultation calls. You can have more
than one coachable goal)
2. You are ready to get the most from executive coaching
(We discover your degree of readiness during our consultation calls)
3. You are matched with a executive coach who is ideal for you.
(We Guarantee that you are connected to your ideal executive coach through
the Initial Money-Back Guarantee Period)
4. Your executive coach has considerable experience and a strong desire to
coach YOU to your best.
(We Guarantee that your ideal executive coach has an exceptional track record
coaching clients like you, through the Initial Money-Back Guarantee Period)
2. You are always a client of TCC. TCC does not refer you or broker
you. TCC oversees your coaching to make sure you succeed. TCC acts as
your insurance policy to reach your goals. See
TCC’s Special Security Protection for further details. TCC takes
responsibility for your success!!
3. TCC’s mission is: YOU WILL ACHIEVE YOUR COACHABLE GOALS.
TCC has been very successful in its mission, because over
of all TCC clients have achieved at least their initial Coachable
Goals (and most have achieved additional coachable goals).
TCC is very proud of this accomplishment and will do whatever it takes
to maintain or increase this success rate by assisting you to succeed
also.
4. TCC has been succeeding at our WIN-WIN-WIN
program since June 1, 2001. You WIN (by achieving your remarkable
coachable goals) TCC Member Coaches WIN (because you achieve
your goals) and TCC WINS (because you achieve your goals)
Everything you do with TCC will be
kept very private and confidential. Period! We reveal noting about
you to anyone. We do not use your information to contact you again, unless
you specifically request us to. We have to receive your expressed permission
to include you in our Newsletter list, (where you voluntarily opt in)
and we immediately unsubscribe you at your request. We do not provide
any information about you to anyone, unless you provide TCC with your
specifically expressed permission. (We had to obtain specific permission
to provide the many testimonials, published on this site and elsewhere.)
We do not even reveal if we have talked to you, let alone being one of
our clients. If anyone should inquire about your contacting TCC, we will
only tell him or her that maybe you have contacted us or maybe you haven't.
In addition, what goes on between your
TCC Member Coach and you is so confidential and private that the only
way anyone will know about it is if you tell them. In fact, your TCC Member
Coach cannot even reveal to TCC what transpires between you two with the
exception of scheduling and coaching fee matters, which we have to know
about, because that is our job.
TCC keeps your information and your
involvement in executive coaching secret. We are proud of what our clients
accomplish through executive coaching, and we love to brag about you, which
we do on our TCC Clients Bragging Site. But we know that you must have
total control and confidence in the secrecy of what you do with TCC and
transpires between you and your TCC Member Coach for you to achieve
your coachable goals on your terms.
What
an Independent Study of Coaching Services Said About TCC!
While other services claim to help potential clients
find the best coach, our systematic and thorough research of all Internet
coach finding services, see:
http://www.peer.ca/coachreferrals.html revealed that only
the Coach Connection truly delivers. Even though our organization
(Peer Resources) has its own coach referral system, we frequently inform
our site visitors about the Coach Connection and refer coach requests
to them.”
Peer Resources
Navigation Tools for the Heart, Mind and Soul
View more testimonials.
.......AND
.......Visit
our special client bragging page to meet and contact TCC clients
Because most people are confused about executive coaching, how it works,
and if it is right for them.
Here are the four most common concerns
to getting the most out of Executive Coaching
and links to their in depth explanations and solutions offered by TCC
1.
What is executive coaching and how does it work?
2.
Is hiring a executive coach right for you?
3. How do you wade through the thousands of executive coaches to find
the right executive coach for you?
4.
How do you reap the full benefits from executive coaching to get the best
value for your investment?
(Can you afford NOT TO hire an executive coach?)
You only want to engage the services of an Executive Coach, if IT WILL
NOT CREATE A FINANCIAL STRAIN on you. Being able to invest in yourself
without the burden of serious financial constraints is critical to allowing
you to focus on the most important thing in your life: YOU!
!
Studies
have shown that the Return On Investment (ROI) that you can expect
from being coached exceeds 500%. Which means you will receive five (5)
times more out of being coached than you paid to be coached.
This 500% ROI probably sounds much too good to be true.
It is supported by the in-depth study shown here, and you can read it
for yourself. Even if you only receive half the ROI, as reported,
you will achieve a great Return.
Paying for an Executive Coach is an Investment in You! Your Growth! Your
Improvement! Your Life Balance! Your Happiness! Your Health! Your Advancement!
Your Career Improvement! Your Sales Improvement! You determine your own
coachable goals and set the values of achieving them. We want and expect
you to set very valuable and worthwhile goals (to you).
Get Started Now!
1. Call TCC for your confidential consultation
2. Be coached by three prescreened Executive Coaches
3. Choose your ideal Executive Coach
4. Turn your drive and desires into Executive Greatness!
It's Easy:
1. Call us for your Free, No Obligation,
Confidential Consultation to learn more and decide about coaching for
yourself at: 800-887-7214 (toll free in the US and Canada) or 239-415-1777.
(We answer the phone by the fourth ring.)
2. Request that we call you for your Free
Consultation,
3. Attend a teleclass entitled:Is
Engaging a Coach Right for Me?
4. Contact us by e-mail
(Read Privacy Promise below to see how we guard your e-mail address)
5. Enjoy our special blog containing
frequent tidbits, insider secrets, true-life stories, and explanations
about the coaching process, to include reader questions, answers and feedback
at: The Coach Connection
Blog
6. Enjoy our Life
Coaching Archived Newsletters entitled Connecting For Results by visiting
the index page for past newsletters.
7. Special
Media Section
Telephone coaching has proven over the
years to be the most effective, the most efficient, the
most convenient, the most fun, the most private,
the most confidential, and the least costly method of coaching
available.
In fact, over 91% of all successful coaching is conducted
over the telephone. Click
here to
discover why these statements are true.
There is one more very compelling reason to use telephone coaching. By
using telephone coaching, TCC will Guarantee you that
you will connect with your ideal executive coach, since you will not
be limited to the geographical area near you.
“What you do for me is to be a sounding board
so that I can identify and evaluate all my options. You help me brainstorm,
organize, and look at pros and cons. You’re expanding my choices
and options.
You bring to the table a whole set of experiences outside of the company
– so I don’t just rely on the management around me. You are
on my side - You have no political agenda. You also have the ability
to synthesize, because you’re looking at this from a fresh perspective
where you have special organizational skills to help...
Then when we come to the tough issues, I have more confidence, because
I’ve done a thorough job analyzing the situation. What you have to
offer is unique. My nutshell comment is “Wow, I needed this and
I didn’t even know it.”
Barbara Williams is CEO of Image Content Technology,
View
more testimonials. .......AND
.......Visit
our special client bragging page to meet and contact TCC clients
Many executives
confuse the executive coaching process with the consulting process. They
surmise that if consulting didn't help, why should coaching be any different.
Yet, nothing could be further from the truth. The coaching process is
very unique, in that it focuses completely on the client. Executive coaches
are equal partners, whose sole purpose is to assist executives to achieve
their chosen coachable goals. An executive and coach normally become a
very powerful team, and the executive determines what the team will accomplish.
Executives who are matched with their ideal coach will no longer feel
alone or isolated, and will enjoy the well known benefit of two heads
are better than one . The detailed
differences between the executive coaching process and the consulting
process and why it is vital for you to know why, are explained further
by clicking
here.
Why is it so hard for executives
to call for a coach?
Because asking for help is most often perceived as a sign of weakness.
Having the appearance of a weakness is often considered devastating. Male
(and now many female) executives are expected to be strong and secure.
Executives are expected to be decisive, focused, competitive, and indestructible.
Executives will frequently avoid showing any sign of vulnerability, because
their competitors inside and out of their organizations will most likely
pounce on the apparent crack in their armor.
Pride and ego can also obstruct executives from asking for help. Many
executives feel that asking for, let alone accepting help is frequently
considered an admission of personal or professional failure. This is especially
true for male executives. Whereas, female executives have shown a stronger
propensity to ask for help.
Normally, executives feel a strong desire to be in control. Control is
paramount. Knowledge is power. Power is control. Executives feel a strong
obligation to have all of the answers. Performing in depth research of
important subjects to discover all feasible options along with making
rationally defensible decisions strengthens their power and control. Exposing
themselves to the possibility of not having all of the answers, by calling
for help, appears to be a very risky action. The risk reward ratio seems
to be too hazardous. The risk of loosing power and control can be conceived
to be much greater than the rewards of improving any part of their lives.
After all, they are successful executives, and they may feel they have
too much to lose. Suffering at home, suffering personally, deteriorating
physically, and enduring increased mental stress are sometimes considered
a small price to pay for the rewards of success achieved as an executive.
Using a coach is a sign of strength!
Using a coach means you have reached a level of personal maturity that
you want to step up to the next level. It is NOT a sign of weakness to
call a coach. There is nothing wrong with you when you engage a coach.
In fact, coaching is much more effective when you are not broken. You
can use a coach to achieve YOUR goals and grow and improve as a person
at the same time.
Tiger Woods was the highest money winner on the golf circuit in 1999,
when he engaged a coach to improve his swing, in order to win more major
tournaments. And look what he achieved! He won the Grand Slam of the four
major golf tournaments. Did he think using a coach was a sign of weakness?
Hardly!
Unleash your hidden inner strengths and talents.
Engaging an executive coach will uncover your many hidden talents, strengths,
desires, and passions that are still waiting to be unleashed towards achieving
your future goals, previously though unattainable. You achieved successes
because you tapped into your inner strengths, your strong drive to succeed
and your zest to learn.
You probably had mentors, "godfathers," "guru's" or
someone to help you see your talents and abilities, and give you the confidence
to step up and reach your current or highest level of success. Now, you
can connect with an equal partner who will assist you to continue the
successes you already started. Or you can engage a coach to return to
levels of successes, previously attained.
Using an executive coach will increase your personal power and control!
You will increase your personal power and control because you will gain
clarity in what you really want, and need, will reduce, if not eliminate
your internal (strength sapping) conflicts. You will also avoid your own
self-imposed obstacles. Frequently, the greatest barriers to continued
personal and professional success are those within each person. We all
place self-imposed obstacles on ourselves, for numerous different reasons.
Reasons like guilt, shame, fear, anger, ego, and pride.
Using an executive coach will assist you to discover your self-imposed
obstacles in a very safe and secure place. You and your coach will work
as a private (read secret) team to find paths around or over your self-imposed
obstacles to achieve your goals. You do not have to fix your self-imposed
barriers, just circumvent them to reach your goals. Your release from
these obstacles will undoubtedly be very energizing and powerful events.
Get multiple benefits for the price of one!
You get two different groups of benefits for the price of only one.
In executive “speak” you attain a double bonus ROI. You
receive the rewards for achieving your chosen goals (which will undoubtedly
be significant) and you receive the rewards of improving your life in
so many other ways. This way you can truly enjoy the benefits of achieving
your chosen goals and your life itself, at the same time.
Experience!
Your TCC Executive Coach will be extremely experienced. Your coach will
have from seven to twelve years of actual executive coaching experience,
and their clients have achieved exceptional goals. Review the over 200
different organizations that have engaged the services of TCC Member
Coaches to see for yourself.
Your TCC Executive Coach will also have from eleven to twenty five
years of high level corporate experience to use as a foundation to
understand your perspectives and goals.
Training!
Your TCC Executive Coach will have from three to five years of specialized
coach training, from recognized and certified coach training schools.
In addition, your TCC Executive Coach will have a college degree, and
most will have, at least, a Masters, if not a Ph.D.
Coach
Credentials!
Many TCC Member Executive Coaches have at least one coaching certification
from recognized coach certification bodies, including the International
Coaching Federation (ICF). But
does it matter to YOU if coaches are certified?
Trustworthiness and Integrity!
Every TCC Executive Coach has proven to be extremely trustworthy and has
displayed the highest integrity. In fact, the trust factor is the most
critical and important trait of all TCC Executive Coaches.
Special "Gift
of Coaching"
Every TCC Executive Coach will have the special personal characteristic
of the "Gift of Coaching." With the "Gift" they genuinely
care more about the success of their clients than they do themselves.
They are very "You" centered, and naturally focus on assisting
their clients to achieve their goals, because they gain their personal
and ego rewards from the accomplishments of their clients. You will truly
be the full center of attention, when you are coached by a TCC Executive
Coach.
Special Publication Distinctions
Virtually all TCC Executive Coaches have published numerous
articles and most have published at least one if not more books on the
subject of executive improvement.
How do you know that your TCC Executive Coach will
be so well qualified?
All TCC Member Executive Coaches must undergo a rigorous multi-phased
screening process to be accepted as an active Member Coach. To date, only
156 coaches have been accepted from over 1,200 applicants. Even with this
intensified screening, TCC chose to terminate 18 coaches over the past
35 months. There are currently 138 active TCC Member Coaches.
TCC Member Coaches are constantly monitored to determine their coaching
successes, and are encouraged to continue their education to improve their
coaching capacity. TCC Member Executive Coaches are not employees of TCC.
TCC has no quotas. TCC selects the right coaches
to create the most ideal match with each TCC client, on a client by client
basis.
TCC Executive Coach specialties!
The last phase of the acceptance process to become an active Member Coach
is that each coach must undergo a lengthy personal coaching session or
sessions to discover the detailed descriptions of their ideal clients.
The active TCC Executive Coaches personally chose to coach executives
and senior managers. They described in detail the exact types of executives
they are passionate about coaching and what they would assist their ideal
clients to achieve. This detailed information is maintained in TCC's unique
and specially designed database, for easy retrieval. TCC matches executives
with the active executive coaches who had described them as their ideal
clients, but didn't know their name.
Example of TCC Executive Coach Ideal Client Description!
An actual example of an ideal client description for one active TCC Executive
Coach is as follows: One TCC Member Executive Coach is passionate about
coaching American Executives who have been transferred to Spanish Speaking
South American and Central American Countries. He coaches these executives
to enjoy and thrive in their new Spanish culture.
You will always be a client of TCC.
TCC does not broker you or refer you to coaches and ask for a release.
Instead you will always pay TCC and be a client of TCC's. TCC will watch
over the entire coaching process to make sure you are completely happy
with your coaching and the progress towards your goals. TCC will, in effect,
be your insurance protector to make sure you succeed. TCC can talk to
coaches on your behalf, or replace coaches with new Member Coaches with
your full acceptance, should your Member Coach no longer provide you the
coaching you expect and deserve.
TCC can also connect you with other Member Executive Coaches to assist
you to accomplish new coachable goals that are different than your original
goals.
What
You Can Expect to Pay for Executive Coaching Through TCC? Read
detailed descriptions of TCC's Initial Money-Back Guarantee Period, the
continued coaching fees beyond the initial period, the special services
and protections you receive, and why you will enjoy significant savings
by hiring your executive coach through TCC.
The Real Purpose
of your TCC Executive Coaches!
Your TCC Executive
Coaches will concentrate their energies, experience, training and skills
on assisting You to ACHIEVE your coachable goals. In essence, TCC Member
Executive Coaches focus on coaching themselves out of a job. And
you decide when the coaching process is completed by the completion of
your goals.
TCC requires no contracts!
You will not be asked to sign a contract. With TCC
you engage the services of your specially selected TCC Member Executive
Coach after you have completed the Money-Back Guaranteed Initial Coaching
Period. You continue your coaching on a period by period basis, until
you achieve your coachable goals.
TCC has no monetary incentive
to direct you to higher cost coaches!
TCC handles all money matters and distributes the appropriate
proceeds to Member Coaches. However, TCC is NOT compensated on a commission
basis! TCC retains a flat administrative fee only, that all Member Coaches
have agreed to. This administrative fee remains the same no matter what
the fees TCC collects on behalf of the Member Coaches.
How long has TCC been providing Executive Coaches?
TCC has been connecting executives
with their ideal executive coaches for over three years. TCC began
operations in May, 2001, after nine months of intense organizational planning.
I have forwarded your TCC name on to many of my colleagues
and I hope I can send you some referrals. This is an incredible
service for those of us too busy to find one our self and I really appreciate
your being there. And, that's the truth.”
Denise Houseberg
Owner, MarketExpo.com
Carrolton, Texas
View
more testimonials.
Choose your ideal Executive Coach!
You will select your ideal executive coach after
experiencing executive coaching from at least three ideally matched TCC
Member Executive Coaches. TCC has 138 Active Member Coaches located in
41 States, Canada, and the United Kingdom. The Member Coaches were thoroughly
interviewed and rigorously screened from over 1,200 applying coaches.
Read
about the required personal characteristics of TCC Member Executive Coaches.
The term executive coach encompasses a number of different types of coaching
specialties. The Coach Connection (TCC) offers you an excellent selection
of highly trained, highly experienced and certified coaches in the following
specialty fields:
............•
life coach........•
career coach.........•
management
coach
.......• personal
coach......• sales
coach
.............•
transition
coach........• business
coach.........•
mentor coach....•
working mother coach....• ADD
coach........
•••••••
•••••••••• •
leadership
coach
Get Started Now!
1. Call TCC for your confidential consultation
2. Be coached by three prescreened Executive Coaches
3. Choose your ideal Executive Coach
4. Turn your drive and desires into Executive Greatness!
It's Easy:
1. Call us for your Free, No Obligation,
Confidential Consultation to learn more and decide about coaching for
yourself at: 800-887-7214 (toll free in the US and Canada) or 239-415-1777.
(We answer the phone by the fourth ring.)
2. Request that we call you for your Free
Consultation
3. Attend a teleclass entitled:Is
Engaging a Coach Right for Me?
4. Contact us by e-mail
(Read Privacy Promise below to see how we guard your e-mail address)
5. Or learn more about coaching and TCC
before acting!
(after all, we made a lot of promises and executive coaching and TCC
might be new to you)
You are invited to select the starting point that
best suits your level of knowledge.
your goals
faster...
the return on your investment dollars...
your
life more ...
your free time...
the person you want to be...
The Privacy and
Confidential promise of The Coach Connection.
Everything you do with TCC will be
kept very private and confidential. Period! We reveal noting about
you to anyone. We do not use your information to contact you again, unless
you specifically request us to. We have to receive your expressed permission
to include you in our Newsletter list, (where you voluntarily opt in)
and we immediately unsubscribe you at your request. We do not provide
any information about you to anyone, unless you provide TCC with your
specifically expressed permission. (We had to obtain specific permission
to provide the many testimonials, published on this site and elsewhere.)
We do not even reveal if we have talked to you, let alone being one of
our clients. If anyone should inquire about your contacting TCC, we will
only tell him or her that maybe you have contacted us or maybe you haven't.
In addition, what goes on between your
TCC Member Coach and you is so confidential and private that the only
way anyone will know about it is if you tell them. In fact, your TCC Member
Coach cannot even reveal to TCC what transpires between you two with the
exception of scheduling and coaching fee matters, which we have to know
about, because that is our job.
TCC keeps your information and your
involvement in executive coaching secret. We are proud of what our clients
accomplish through executive coaching, and we love to brag about you, which
we do on our TCC Clients Bragging Site. But we know that you must have
total control and confidence in the secrecy of what you do with TCC and
transpires between you and your TCC Member Coach for you to achieve
your coachable goals on your terms.
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